The Police Investigations and Review Commissioner for Scotland (PIRC) is the organisation whose role is to independently investigate incidents involving the police and independently review the way the police handle complaints from the public. In the context of a growing workload due to recent operational and legislative change, PIRC were embarking on a programme of work to improve the processes around capture of their performance data, statistical returns and KPIs.

Collaboraite completed a short Discovery engagement aimed at establishing how PIRC could better capture data at key stages in their business workflow, and use these in a more automated performance reporting solution.  Following a review of the business processes around investigation and complaint handling, and a high-level assessment of the current systems, and methods used to extract & manipulate data, a series of potential improvements were identified, which would enable improved data capture, and provide a basis for increased automation in reporting and analysis.

As well as implementing some ‘quick wins’ during the Discovery engagement, Collaboraite provided a series of recommendations, which would enable PIRC to make best use of their existing core operational systems, and at the same time, streamline and improve their performance reporting.


Collaboraite’s work provided us with a strong basis from which to deliver an improved performance reporting system. Given the limited ICT and data expertise in our team, I valued the impartial advice, together with friendly, pragmatic approach that we received from the engagement.”

Norrie Conway

Deputy Senior Investigator for PIRC